During this unprecedented time we hope that you and your family are healthy and staying active. We appreciate the ease in which you have supported our temporary move to online learning. Below are some information resources to assist in this transition.
Chromebook Repairs/Password Reset - If your child's chromebook is not working, in need of repair, or needs a password reset, please submit a Technology Service Request. Include the inventory tag number (on the back of the device), student first and last name and grade level, in the request. We will contact you within 24 hours via email regarding the request.
HOTLINE SUPPORT: If you or your child are unable to reach the internet you can call 216-831-8600 x2245 between the hours of 7:30 AM - 3:00 PM for assistance with your issue.
Technology - Safety and Security
If students receive a suspicious phishing email, please delete the email and report this incident through our Technology Service Requests. We will evaluate the email for authenticity and provide guidance as to next steps. Additional resources from the FTC include Latest Scam Reports and How to Recognize and Avoid Phishing Scams.
Please remember, our IT staff, administrators, or teachers will never ask for login credentials via email or threaten to turn off access to school accounts if you don’t click on a link.
Students and parents should not expect to pay for, or provide a credit card for, access to school resources.
Content on district-assigned chromebooks is filtered by Securly. If a student is using a personal (non-district-assigned) device to complete school work, be aware that content filtering is not active on personal devices. Parents should closely monitor student online activities.
Google Hangouts Chat has been blocked for student-to-student use. Students can communicate with teachers via email, Google Classroom, and teacher-scheduled Google Meets. All Google Meets are scheduled by teachers. Students are unable
to initiate a Google Meet video chat.
Keyboards, but not screens, can be cleaned with antibacterial wipes. Power off devices before cleaning, use a very slightly damp soft cloth or microfiber cloth on the screen, and dry gently. Please do not press on the screen.
|Online Learning Resources||Parent Tutorials|
Support for students and their use of technology remains accessible as follows:
Moreland Hills Elementary
Brady Middle School
Orange High School